[computer-go] cgos viewer

[Nick Wedd]

In message <1176233364.7429.3036.camel at localhost.localdomain>, Don 
Dailey <drd at mit.edu> writes
>On Tue, 2007-04-10 at 11:54 -0700, Tris wrote:
>> Just tried to download the latest version.   Downloaded, unzipped but
>> didn't work/display.
>>
>> Did I not get it from where I should have??
>
>It's hard to say - I don't know where you got it from.
>
>Also, you didn't specify your operating system so I have no
>idea which one has an issue.
>
>Please note there are playing clients for you go program and
>viewing clients.   Which did you try?   Did you unzip it
>first?

This arm's-length software support can be a difficult business.

My wife once heard me, taking a support call on the telephone, ask "have 
you got a computer?".  She told me that such a question was unhelpful 
and insulting.  But as the user's answer had been "no", I felt I had 
saved us both some wasted and confusing questioning.

Nick
-- 
Nick Wedd    nick at maproom.co.uk